Privacy Policy

We may collect information you provide directly, including your name, work email, organization, website, model preferences, usage expectations, contact preferences, and notes submitted through early access or support forms.

When you use TokenAir services, we may process account information, API key metadata, request timing, model selection, token usage, status codes, error information, billing-related metadata, device information, IP address, and security logs needed to operate and protect the service.

We use information to provide and improve TokenAir, manage early access onboarding, communicate with you, operate API access, monitor reliability and abuse, analyze usage, support billing and account administration, and comply with legal obligations.

TokenAir may use cookies or similar technologies for site operation, preferences, analytics, abuse prevention, and security. If analytics tools are used, they should help us understand aggregate product usage rather than sell personal information.

We may share information with service providers that help us run hosting, infrastructure, communications, analytics, security, payment, and customer support. We may also disclose information when required by law, to protect TokenAir and our users, or as part of a business transaction.

We retain information for as long as needed to provide the service, maintain business records, meet legal obligations, resolve disputes, and protect against abuse. We use reasonable technical and organizational measures to protect information, but no internet service can be guaranteed to be completely secure.

You may ask us to update, correct, or delete certain information, subject to account, security, operational, and legal requirements. You can also choose not to provide optional early access details, though that may limit our ability to evaluate or support your use case.

For privacy questions, contact us through your TokenAir account or the TokenAir early access form at tokenair.ai/early-access.